Cancellation Policy

By booking an appointment with us you automatically signal your acceptance of our cancellation policy. You will be sent an intake form with all details.

By keeping the appointment you signal your agreement with the policy

To ensure we can receive the cancellation or reschedule request, it must be given within the following working hours:

Monday to Friday 9am-6pm.

Any Cancellations received outside those hours are treated as received the next working day.

To ensure fair access and respect for everyone’s time, we require a minimum of 48 hours’ notice with the above working hours for any appointment cancellations or rescheduling. 

• Cancellations made less than 48 hours (& as above) before the appointment will be charged the full appointment fee. 
• If you cancel within 48 hours but rebook within one week, we’re happy to offer your next appointment at 50% off as a courtesy. 

From September 2025 onwards, all bookings are managed through Janeapp, which requires a valid payment card to be saved on file or payment upfront at the time of booking. For more details refer to the Payment Policy.

Appointments without payment information will not be accepted. 

We appreciate your understanding and cooperation in helping us maintain a smooth and respectful scheduling process.