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Cancellation Policy

Complementary Health Centre

By booking an appointment with us you automatically signal your acceptance of our cancellation policy. You will be sent an intake form with all details.

By keeping the appointment you signal your agreement with the policy

To ensure we can receive the cancellation or reschedule request, it must be given within the following working hours:

Monday to Friday 9am-6pm.

Any Cancellations received outside those hours are treated as received the next working day.

To ensure fair access and respect for everyone’s time, we require a minimum of 48 hours’ notice with the above working hours for any appointment cancellations or rescheduling.

Cancellations made less than 48 hours (& as above) before the appointment will be charged the full appointment fee.
If you cancel within 48 hours but rebook within one week, we’re happy to offer your next appointment at 50% off as a courtesy.

From September 2025 onwards, all bookings are managed through Janeapp, which requires a valid payment card to be saved on file or payment upfront at the time of booking. For more details refer to the Payment Policy.

Appointments without payment information will not be accepted.

We appreciate your understanding and cooperation in helping us maintain a smooth and respectful scheduling process.

Payment Policy

To protect our practitioners and reduce losses from late cancellations and missed appointments, we are updating the way payments are handled.

Our practitioners reserve this time specifically for you. If an appointment is missed or cancelled late, the practitioner should not be the one to bear the loss.

Effective immediately:

All NEW PATIENTS must provide a card on file when booking.
All telephone bookings require a card on file.
In-person bookings at reception may choose either:
• Card on file
• Payment upfront
Discounted packages or appointments are non-refundable

Cards are securely stored through our professional, encrypted booking system.

⚠️ Please note: these are the only two options available.

Thank you for your cooperation and for respecting our practitioners’ time.

Selected Therapists accept:

BUPA

WPA

SIMPLY HEALTH

Cancellation Policy

By booking an appointment with us you automatically signal your acceptance of our cancellation policy. You will be sent an intake form with all details.

By keeping the appointment you signal your agreement with the policy

Payment Policy