Cancellation Policy

Complementary Health Centre

By booking an appointment with us you automatically signal your acceptance of our cancellation policy.

To ensure fair access and respect for everyone’s time, we require a minimum of 48 hours’ notice for any appointment cancellations or rescheduling.

Cancellations made less than 48 hours before the appointment will be charged the full appointment fee.
If you cancel within 48 hours but rebook within one week, we’re happy to offer your next appointment at 50% off as a courtesy.

From September 2025 onwards, all bookings are managed through Janeapp, which requires a valid payment card to be saved on file at the time of booking.

Appointments without payment information will not be accepted.

We appreciate your understanding and cooperation in helping us maintain a smooth and respectful scheduling process.

Payment Policy

To protect our practitioners and reduce losses from late cancellations and missed appointments, we are updating the way payments are handled.

Our practitioners commit their time and expertise to every appointment. If a patient does not attend, the practitioner should not be the one to lose out.

Effective immediately:

All NEW PATIENTS must provide a card on file when booking.
All telephone bookings require a card on file.
In-person bookings at reception may choose either:
• Card on file
• Payment upfront

Cards are securely stored through our professional, encrypted booking system.

⚠️ Please note: these are the only two options available.

Thank you for your cooperation and for respecting our practitioners’ time.

— CHC Lee Management

Cancellation Policy

By booking an appointment with us you automatically signal your acceptance of our cancellation policy.

Payment Policy

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